Categories
All categories
Buyer protection
Safe shopping
Easy returns and refunds
Free shipping worldwide
Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Petzr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.petzr.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
21 reviews
100% of buyers enjoyed this product!
5 stars
(19)
4 stars
(2)
3 stars
(0)
2 stars
(0)
1 star
(0)
Write a review
Payment methods:
Buy with confidence:
very fast, it took 3 week the arrive
fast.
.......
Really nice!
i order 3, package look good, item look exactly same like in picture, quality good. and delivery faster than its estimated time.
very good size figment Is To free carrying a CAT, To bear set To order, I I have A gox terrier fair and pocket 5 kg
almost шёл order month. dog collar all good bad, pebbles all in place!!! to store thank you!!!'ll more order ..))
very funny hello not even a week for my thanks lot brand package lovely yarn. in good condition
Very cute!
Happy with order, all the stones in place, all as in the photo
Delivery to the moscow region 2 weeks Toyko 1 year old perfectly.
Collar beautiful пти брабансонаспасибо size m went great.
Cute collar but I ordered too big:(
In the Moscow region was three weeks to mean anything. S-30 cm
The quality is good. the description is correct, but for York 2 kg. 200g. still bolshevat. thank you продивцу.
The figment Is as the description, it malo Is it takes almost two months
Cool collar. With pleasure I will order more from this store
Very nice
Great collar) is beautiful, made carefully, one in one as in the picture, fear all over the place, hold firmly) us 4 months for us bolshevat but the holes themselves will do) although the шпицуле with the fur is almost not visible))) we are happy)
Great necklace! bright! strong enough stitched on both sides. reached a couple of weeks before the Moscow region
To Moscow for three weeks track tracked!! commodity pleased))) (